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All products are ex-stock and should normally be delivered within 7 working days.
Carriage is free of charge for orders over £100.00 in value delivered to the UK mainland, outside UK mainland please contact our sales office for current price guide.
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be effected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been handled to the delivery company will incuur an additional cherge.
If an item on a delivery is damaged, make note of the damaged item on the delivery paperwork and email info@biojet-international.com with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redeilivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, eg. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your you order and if you refuse the delivery because the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. )This will apply to large, bulky item orders arriving on pallets like whirlpool baths or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)
Delivery dates and times are approximate and not of the essence of the contract. Do not arrange for a plumber to install the items until after they have been delivered and checked for damage.
If for any reason expeceted delivery will exceed 14 days from the receipt of order the customer will be informed.
The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure thqat an able bodied person is available to assist the driver with the carrying. For health and safety reasons the driver cannot carry heavy items on his own.
Without predudice to the statitory rights afforded to consumers under English law, www.biojet-international.com accepts no liability for any failure to ship products where results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within 14 days of order placement that products will not be shipped as ordered.
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